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| Garage Name: |
MOT - A - Car Service Centre |
| Address: |
Unit E1, Cowdray Centre, Cowdray Avenue |
| Town/City: |
Colchester, Essex |
| Postcode: |
CO1 1BP |
| Helpfulness and attitude of staff |
How are these scores calculated?
How are these scores calculated?
These scores are calculated by averaging all feedback form scores received from this garage's customers since they joined the scheme.
Each garage is rated by the following criteria:-
Helpfulness and attitude of staff
Quality of vehicle updates during repair
Standard of repairs to your vehicles
General satisfaction overall
The percentage scores are then averaged to create the overall percentage score found on the garage details page.
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| Quality of vehicle updates during repair |
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| Standard of repairs to your vehicle |
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| General satisfaction overall |
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| No of public feedback forms received |
445 |
| Customer comment(s) |
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This is the first time I felt like a name and not a number at a garage. First class service by first class staff. 01/04/10
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Very straight forward service and very polite, helpful staff. Happy to use them again! 06/08/10
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The service is always efficient, comprehensive and affordable. Always a pleasure to use MOT-A-CAR. 04/08/10
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Great, honest, good priced, excellent customer service. Trust them 100%. Great garage, will never go elsewhere. Keep up the good work. 20/07/10
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Helpful, quality service. 05/07/10
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Have used this service centre for years and trust them completely for their honesty and quality of work. 24/09/10
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It was only an MOT! 27/07/10
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Very helpful. 17/07/10
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We have used MOT-A-Car Service Centre for 20 years and have always been very pleased with service given and will continue to use this excellent garage. 16/07/10
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Fantastic value. 17/07/10
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Always very helpful, always on time, very good and reliable. 13/07/10
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I have used this garage for 20 years and have always received excellent customer service at competitive prices. 12/07/10
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Consistently high levels of customer and vehicle service. 29/06/10
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Excellent job at an excellent price. Very pleased. 08/07/10
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Car was MOT'd by Mr. Williams. Very professional and polite. 02/07/10
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Polite, professional and helpful, thank you. 02/07/10
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MOT-a-Car have MOT'd and sometimes done corrective work for my cars for nine years and I have always found them to be professional, competent and fair. 21/06/10
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Very good. 28/05/10
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Fantastic service considering MOT ran out during repair. Always wanted to help at their earliest convenience. 11/06/10
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Always 5 star customer satisfaction. 09/06/10
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MOT carried out on time. No delay. Workshop clean and tidy. 07/06/10
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The staff are not only good at what you list, but are pleasant and friendly, which counts for a lot. 17/05/10
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Perhaps there should be more financial perks for regular customers to encourage loyality? 21/05/10
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Staff are always helpful with any queries. I always feel that I have had a fair and good service from the staff. 20/05/10
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Always helpful. 28/05/10
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Good service as normal makes the car go a whole lot better. 20/05/10
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Most friendly and competitive small garage, I have ever ued for small service items. Would highly recommend. 12/05/10
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Have used MOT-A-Car for 17 years, some of the same staff are still working there and have set a great standard of work and politeness as well as a friendly atmosphere. 14/05/10
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Very friendly reliable and helpful staff and advising where possible on certain issues. 13/05/10
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Very helpful staff. 07/05/10
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Efficient service for mine and my son's cars! Ready on time, well done! 24/05/10
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Thank you. 12/05/10
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Very helpful, flexible, practicable and cheap. 16/04/10
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Only took car for MOT, so don't know about standard if work, but everyone pleasant and helpful. 31/03/10
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Very helpful staff and good service. 01/04/10
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Friendly staff. Very clean - tidy garage, would recommend MOT-a-car to all. 24/03/10
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Really happy with this garage, as are other family members that use them. Friendly, efficient, helpful staff, thanks. 26/03/10
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Very pleased. Always feel that I can trust everything they say and do. 26/03/10
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Quick appointment. 20/03/10
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Excelllent experience today. 23/03/10
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Very helpful with early collection of vehicle. 17/03/2010
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If Woolworths was were as good they would still be with us! 18/03/2010.
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The staff were helpful, friendly and completed the MOT half an hour before time for which I was very grateful as I was hanging around on a cold, wet evening. Thank you. 19/03/10
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Brilliant service from start to finish! Will recommend to everyone. 01/03/10
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I always go to MOT-a-car. They are honest and very helpful. They wouldn't say something wanted doing if it didn't, not like some places I know of and have experienced in the past. 13/02/10
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I am very happy with the service I receive from this garage. 09/02/10
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Used the same people for three years for both my cars - service always good. 01/02/10
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Came for MOT only. 13/01/10
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Brilliant service as usual! I always recommend this garage for its high standard of customer care. 01/01/10
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I was impressed with the total cost of the MOT and service done. It saved me a few pounds with this offer. 05/10/09
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Once again I have had outstanding service from this garage. 08/01/10
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Up until now I have used MOT-a-Car only for MOTs for the past 3 years. I have always found them to be honest and trustworthy. They always confirm on appointment on the time it will take to service car. 21/01/10
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First class, friendly service. Very efficient and courteous. Always keeping us informed of any changes or development. We use this garage for all our family cars and recommend them to others. 11/11/09
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Thank you to Phil and staff for the safe return of my daughters sentimental teddy that I had left in the boot of the courtesy car. Much appreciated!! Great service all round. 06/01/10
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Excellent service and communication. Was told by another garage I needed new brakes and tyres but they confirmed this was not the case. Excellent. 09/11/09
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Quick and efficient MOT. 29/10/09
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Always very impressed with the professional, sufficient service. 24/10/09.
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Excellent specialist who carried out any resultant work at a realistic price. 22/10/09
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I'm selling the car as my husband passed away in April, I've filled this in because he had nothing but praise for you. 01/10/09
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Excellent service. 09/09/09
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Can always rely on fairness and quality service. Although we have to travel 50 miles from North Weald to Colchester it is always well worth it. 15/09/09
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Always very pleased with level of service. 01/09/09
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Straight away the car felt better to drive. Very friendly staff. I was very impressed by the fact that all of my documents were neatly placed in a booklet, when usually with other garages, including main dealers, the documents are given over covered in engine grease. Will definitely use this garage again! 02/09/09
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Very reassuring - especially as I had forgotten to book MOT earlier. 28/07/09
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They diagnosed a dead battery for free, i subsequently bought another off them and took my car back for its MOT. 27/7/09
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The garage provide excellent, fast service and useful advice. 25/07/09
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Always answer the phone promptly and are very helpful. Love the way they send reminders for MOT's. Prepared to go that little bit further to help. 20/07/09
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We have used this garage for many years and the service has always been the same - excellent! 17/07/09
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Helpful, polite. Did the work in the time they said at the price quoted. Very happy. 14/07/09
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MOT booked and done in the same day. Prompt, efficient service and courteous staff. 14/07/09
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A great team. 16/07/09
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Usual brilliant service and attention. 14/07/09
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Very good customer service. 11/07/09
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I always use this MOT Centre for my car. I have done for several years. This time I also had the car serviced. 08/07/09
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Reminder for MOT was very useful! 22/06/09
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Standards of service remain considerably high. 25/06/09
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Very happy with work done. 23/06/09
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Good value and good service, very reliable. 19/06/09
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I had my MOT done 20/06/09
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Ten out of Ten. 16/06/09
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Very easy experience. Extremely happy. 18/06/09
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Have used this centre for 25-30 years continuously. 30/05/09
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Always helpful, clean and tidy and efficient. 15/05/09
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Always excellent, honest, reliable service. One of the best. 06/04/09
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Again for the second year running they could have insisted on a new tyre, but an honest legal assessment was carried out. Thank you. 22/05/09
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Fantastic service will never go any where else. I was so satisfied I will recommend them to family and friends. 22/05/09
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Have been using MOT-a-Car for many years and the quality of service has always been excellent. 06/05/09
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I have used this garage for over 10 years now - they are just like a small family business - they can be fully trusted to do a thorough MOT and are very competitive should repair be necessary. 06/05/09
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Had my car MOT'd at this garage. Very pleased with the level of service provided and helpful advice I was given. My car has never 'felt' better and I have noticed a great difference in its performance straight away. I shall definitely recommend MOT-a-Car centre to all my friends and will come back to it whenever my car needs a repair. 05/05/09
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Great satisfaction and custom. I was so pleased last time I came back the year after. These guys take pride in their work to make happy customers! 20/04/09
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I have used this garage for a number of years now for MOT, service and repair. They are courteous, know their job is to hear customers. I recommend them to all friends and colleagues. 30/04/09
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Have used MOT-a-Car continuously since 1996, having left BT in West London and moved to Colchester. I have always had very good service and the staff are always very helpful. MOT-a-Car Service Centre comes highly recommended by me, will always recommend and have done so .Will continue to use whilst I am still a motorist. Well done MOT-a-Car and thanks. 08/04/09
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Returning long term customer of this garage. Also used by other family members. 07/04/09
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Have used for MOT for three years now and wouldn't think of going elsewhere. 07/04/09
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I have used this garage for the last 3 years and would recommend it to anyone. 01/04/09
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I could not wish for a better service. 26/03/09
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Have known MOT-a-Car for many years after finding them in the local press. Always been very good value for money and a trustworthy business. 20/3/09
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Very helpful and courteous. 31/03/09
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Best garage ever. Would not go anywhere else. 31.03.09
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I was very pleased with the standard service and MOT. Impressed that I was contacted upon the work being completed and within the price quoted. Only a small comment - It would have been helpful to have been given the option to book and use one of the courtesy cars or be dropped off / collected from other location to the garage. 24/03/09
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Very courteous and efficient staff. First class service. Well done! 17/03/09
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Regular for MOT. 26/02/09
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I have been using this garage for many years and I have always been very pleased with the service and politeness. Not many of you nice ones were about now. Many thanks. 04/03/09
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I have been using MOT-A-CAR for many years. I would not go back to them if I did not rate them very highly. 16/02/09
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Thank you for doing my MOT so fast. 13/02/09
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MOT-A-Car is the friendliest and most helpful garage I have ever used. I would definitely use this garage again. 12/02/09
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Took car in for an MOT, it was done immediately, took just under an hour including the fitting of two bulbs (the only thing that failed it). Prompt, reliable and came highly recommended by my parents. 05/02/09
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Pleasant staff, who took extra time and care with my car. 22/01/09
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Yet again, outstanding service. 09/01/09
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They did not do work that was not needed, always pass the time of day. Easy place to get to. 07/01/09
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MOt only, no work necessary. 15/10/08
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Honest garage. 10/11/08
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Pleasant and polite staff. Clean and tidy entrance area. Helpful re. secondary enquiry made after MOT testing. 10/12/08
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Very helpful staff, friendly and knowledgeable. Can't fault the service in any way. 17/12/08
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A very professional service and customer service was excellent. I will be using MOT-A-Car again. 06.12.08
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This garage is superb, they have helped us well beyond the call of duty in a particular situation. Highly commended and well recommended. 27/11/08
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Full Service and MOT carried out. 20/11/08
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Friendly but most importantly, honest service. Have used them for a number of years now. 04/11/08
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I have used MOT - A - Car several times and have always found them to be excellent in all the above area. 13.10.08
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A good garage to do business with. 1.10.08
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Quick and efficient service. Thank you. 10.08
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Always a good service from MOT-a-Car. 02/10/08
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Friendly and very helpful. I never feel "ripped off" by them. If they say work needs doing, I trust them 100%. 17/09/08
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This garage/ staff I can fully trust to do all through MOT and competent repair service in a fair and considerate manner. Although I (we live quite some distance aways (47 miles ) I will continue to use their service because we trust them completely. We (my wife and I) feel safe to drive after their MOT service. 25.09.08
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Very good prompt and professional. Thanks. 10.10.08
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Always polite & helpful, genuine and trustworthy. 15.09.08
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Keep up the good work. 08.10.08
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The Staff there are very kind and courteous.Would definitely recommend to others. 19/08/08
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I have used this garage for a number of years and I have recommended it to others. 24.06.08
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Always a good friendly service which I can trust. I would not go anywhere else now. 30.07.08
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I booked my car in for an MOT but whilst I was there I asked a few questions about other issues I had with my car and was given some very helpful advice. I also asked how much a full service on my car would cost and was given a much cheaper estimate than I had been given elsewhere, the tyres that were provided and fitted for me so that my car would pass its MOT were also the cheapest I had found and are of good quality. Overall the service provided was good and efficient and i will be using them again in the future.
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Pleasant people who seem to give you a good reliable deal. 02/07/08
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I have used the service of MOT - A - Car Service Centre for many years. The staff are always very helpful and you feel safe driving the car. 11.07.08
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I have taken my cars for MOTs to this centre for several years, they are very efficient good people, thank you for such good service, thats unusual in todays usually slap happy attitude. 2.07.08
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Very good, all round service. 20.06.08
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Always excellent service from Mot-A-Car. 23/06/08
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I have used this garage for many years and their standards of work and customer service remain consistently high. I would have no hesitation in recommending them. 25/06/08
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Only an MOT test but staff were friendly and courteous. 20.6.08
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All the people I know who have used this garage have been really happy with the service. 04.6.08
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Approachable staff who are happy to help and give advice. 29.05.08
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Myself and my girlfriend always find the staff helpful and very willing to advise you with any problems (sometimes free). 223.05.08
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Very satisfied with the service they give and would recommend to a friend. 27/05/08
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An honest assessment given for a possible tyre replacement. Thank you. 15/05/08
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Nice, friendly bunch of guys - woman friendly, in a good way! 13/05/08
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I have used this garage for many years and always found their service to be prompt and friendly. 08/05/08
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Always use this place for MOT. They are always polite and courteous and if there is a problem they are helpful in sorting it out. 23/04/08
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I highly recommend this garage to my friends and family. Excellent service given. 10,04,08
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I took my car in for it's MOT. It was easy to book the appointment on the phone. The staff at reception were really helpful and knowledgeable. They listened to my concerns and I was left feeling really confident with the service provided. 17.04.08
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Always go to same garage. Always got time to help you. 09.04.08
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One of the best very satisfied. 09.04.08
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Upon my car being MOT tested a fault was found with the boot latch. This problem was rectified within 24hrs which included obtaining a new latch. This I consider was service second to none. 03.04.08
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MOT provided. 03.04.08
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Always polite and honest, highly recommended. Thanks guys. 01.04.08
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I have used this garage for various cars for 9 years and I have never had a problem with them. They are always professional and not patronising. 31.03.08
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Always recived excellent service and have recommended this centre to friends. 25.03.08
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I always take my car to MOT-a-Car Service Centre and I have never experienced a problem. 24.3.08
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Very good service. Better than some of the main dealers I have used. Keep it up. 19.03.08
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The service and MOT were performed to a high standard by skilled staff. 13/03/08
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Excellent garage - highly recommended. 05/02/08
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I have used MOT - A - CAR service centre for over 10yrs. They are excellent. 05.03.08
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Always very good quality of workmanship. Reasonable price on MOT/Service and any work done is not over priced. 20.02.08
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Reliable, polite, helpful and all work done on time. Would recommend to others. 14/02/08
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Once again outstanding service. 07/01/08
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High standards of customer service and workmanship. 09.01.08
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Excellent service, highly recommended! 27/10/07
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Friendly service and i shall come again. 29.10.07
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Long servicing customer, very happy with the garage. 24/10/07
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A FRIENDLY SERVICE. 27.10.07
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Very friendly, good work, good price. Will definitley use again. 11.10.07
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Is nice to use a trustworthy garage.
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Appreciate service. MOT being done on a Saturday creates no problems to fit in with work commitments. 30.08.07
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I've used this garage to service and MOT my car for a few years (also for my wife's car). I recommend it to a lot of friends and everyone is very happy with the service they received. I cannot emphasise enough my gratitude. 24.07.07
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I first used your garage as a result of a friends recommendation. 18.7.07
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I have used this garage for many years. Their standards of workmanship and customer service have remained at the same high level over all that time. 2.7.07
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I hope this system takes out the mistrust of garage services. 14.6.07
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Always used MOT-a-Car since I bought my first car 4 years ago, always great service and good value for money - would recommend to all my friends. 08.05.07
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Very pleased with all aspects of staff and service. My dad enjoyed the wash and wax with sponge. Will definately recommend. 17.4.07
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Excellent customer service. 13.4.07
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Very good to deal with very friendly staff would recomend to anyone to give them a try I think you will be impressed. 30.03.07
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Extremely helpful in resolving a headlight problem due to manufacturers faulty part. Good customer service. 20/03/07
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I have used this garage for approx 10 years. If I did not rate them highly I would not have gone back so many times. 18.02.07
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I've has my car MOT'd at this garage several times without any fuss and I'll continue to use them! 1.2.07
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Better service than ownes Rover dealer and cost less. 24.01.07
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In the past 6 years I have always received excellent service and good advice as to keep my vehicle safe and roadworthy. 23.01.07
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I have been a regular customer of this garage for many years, the standards of efficiency and customer service are consistently excellent. 21.12.06
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