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Garage Name: Ability Tyres & Motorcare
Address: Units 3 to 5 Ketley Business Park
Town/City: Telford, Shropshire
Postcode: TF1 5JD
Helpfulness and attitude of staff
   (96.5%)   -   
How are these scores calculated?
How are these scores calculated?
These scores are calculated by averaging all feedback form scores received from this garage's customers since they joined the scheme.
Each garage is rated by the following criteria:-
Helpfulness and attitude of staff
Quality of vehicle updates during repair
Standard of repairs to your vehicles
General satisfaction overall
The percentage scores are then averaged to create the overall percentage score found on the garage details page.
Quality of vehicle updates during repair
   (94.2%)
Standard of repairs to your vehicle
   (96.0%)
General satisfaction overall
   (95.7%)
No of public feedback forms received 130
Customer comment(s)
I have used Ability garage before, but this time they excelled beyond any expectations. 19/08/10
Great service with a smile. 23/08/10
Excellent service and advice. Speedy service, polite and a pleasure to give you my business. Thank you. 14/08/10
Always 'top notch' service. 12/08/10
Excellent service today and at all other times that I have used Ability. Courteous, not over priced, good honest service. 07/08/10
Exceptional customer service, quality and value. 07/08/10
Extremely happy with all works carried out. 100% customer satisfaction. 31/07/10
Used ability for a number of years now. Wouldn't go anywhere else. Top garage. 04/08/10
Excellent service and effective work. 14/07/10
Very friendly, professional and helpful staff. Clean and professional workshop. Five star service! 02/07/10
Take both of our vehicles here and have done for 12 years. Would not consider going anywhere else. Owner and staff have become friends now. 06/07/10
Refreshing to deal with somebody who is customer focused. 18/05/10
Very helpful, informative and overall professional team. Made to feel that your issues were being dealt with in an open and honest way. 18/06/10
Very pleased to be taken home and picked up when car is ready. 09/06/10
Excellent service. 14/06/10
Great service and friendly staff. A garage you feel you can trust. 02/06/10
Always first class service and consideration. 24/05/10
This is the best garage I've used in 17 years of driving. The staff go above and beyond the service you would expect and have been fantastic to me, particularly in time of crisis. I'l never use another garage! 04/05/10
Staff were very efficient, polite and friendly. I will use Ability again. 20/05/10
Fantastic service, job finished on time as promised. 17/05/10
Ordered tyres online and then just had to run up and have them fitted - brilliant. 31/03/10
Excellent friendly service, providing good workmanship and offering excellent value for money. 22/03/10
The staff and mechanics couldn't be more helpful and offer honest advice about your vehicle. They managed to fit my car in at the last minute on a Saturday afternoon and rallied round in order to fix the car, with only one hour left in the working day. Will definitely use again as much as possible. 17/04/10
Very helpful staff, clear explanations of what was being done, great care. 21/04/10
Very good. 02/04/10
All the staff are helpful and work to a good standard. 29/04/10
Excellent. Lady on the phone (first point of contact) was very interested, involved and gave excellent customer service. Other garage need to look and learn from you. 24/04/10
I was pleased to observe the care the engineer took of my car. 31/03/10
Couldn't have been more helpful and they are very friendly. 22/03/10
Ability have good standards of servicing etc., I am happy to always take my car to them. 04/03/10
Excellent and careful advice and service as always. 19/03/10
Kay and her team are always very helpful and honest and the prices are very competitive also. 21/03/10
I have used this garage for many years and always received excellent service. 22/02/10
I was extremely pleased with the service. They even cleaned the car and put an air freshener in it. Wonderful. Wouldn't go anywhere else. 22/02/10
Kay on reception can work magic, can always help out with a problem even if your not booked in. The staff are always polite and acknowledge you, they keep you up to date with the work being carried out and the costs are always competitive. 100% happy to recommend to others. 20/01/10
A very genuine service - they are communicating back to you at every stage. 09/12/09
Always helpful and very friendly. Very good prices too. Particular thanks to the lady on reception who served me. 30/11/09
Been using Ability for over 8 years since was recommended by a work friend - wouldn't go anywhere else, and certainly don't waste time getting any other prices at other places - their customer service is second to none, and nothing ever seems too much trouble. 27/11/09
Both myself and my partner have always had excellent service from this garage. The staff are friendly and informative and the quality of work always appears to be first class. I always recommend them to my friends and family and wouldn't hesitate in giving them a glowing recommendation to anyone who asked. 17/11/09
Every effort made to fix car and inform customer of actions. Also found a local garage where I can get any future work done. 25/09/09
The service provided was excellent and feedback was provided with clear and concise details of further work and quotes for parts and labour. 03/10/09
Great value for money, very nice people and trustworthy. 10/10/09
A very friendly and helpful garage and a first class service. I have at last found a garage I can really trust. 06/10/09
Always very helpful service with a smile. 07/10/09
I have used Ability on many occasions and have always received an excellent service. 03/10/09
I couldn't have wished for better service, I was greeted from the outset by genuine and professional staff who took the time to talk me throughout the whole process. Not only that I managed to save in excess of £100 compared to the price quoted by my car dealer for exactly the same procedures. Highly recommend this garage to anyone who wants peace of mind and genuine advice at a very competitive rate. 26/09/09
The team make you feel at ease, they are knowledgeable and have your best interests at heart. 20/10/09
Staff very helpful. Explained things clearly. Good value. 04/09/09
Excellent service - without appointment. Very good advice - keen to help and satisfy. 27/08/09
Always 100% satisfaction, good workers etc. 15/08/09
Friendly fast efficient service goes a long way in my book. 21/08/09
Very pleasant staff. 03/08/09
I have always had a first class service. I dont feel like im being done. 19/08/09
Excellent service, advice etc from Darren. 06/08/09
Have been a customer since they opened! And can only praise them. 31/07/09
Very good value for money. 25/07/09
I have used Ability on many occasions and will continue to do so. Quality, courteous and streamlined. 29/07/09
I had issues with this garage some time ago. But they have completely turned it around with their customer service. I will be back. 22/07/09
The staff are extremely helpful and the mechanics knowledgeable and approachable and also its very good value for money. 24/07/09
I find the attitude of the staff second to none. First class, value for money. 29/06/09
I have used this garage for years and the staff have always been polite and friendly. This is really the only garage I trust and go there for services, tyres and repairs. They never carry out extra work before consulting you and generally do a good job. 17/06/09
Friendly and very efficient receptionists, backed up by helpful, friendly, knowledgeable staff. Clean waiting area. Very reassuring to a single woman. 18/06/09
Excellent prompt service! 11/06/09
First class service. 23/04/09
Have used Ability for several years for tyres, exhausts, MOTs, brakes etc. Always with complete satisfaction. 11/06/09
Very good service from all staff. 05/05/09
The mechanic was polite, helpful and informative. Gave good honest service. I felt confident about the information he gave me. I did not feel that I was being 'ripped off' at any time. I was told if any problems were to occur, bring car straight back. Excellent service! 20/05/09
Excellent customer service, friendly atmosphere, would definitely recommend to my friends. 23/05/09
I usually hate going to garages, being a lady, but this time it was great. I felt comfortable, and was not made to feel stupid. Thank you Ability!! You'll definitely see me again. 23/05/09
Excellent. 23/05/09
Great staff, their attitude for young men was outstanding. He made me fully aware of what was being done to my car. 19/05/09
I received excellent service from the moment I dropped my car at the garage. Staff very approachable honest and friendly, well done. 28/04/09
I was recommended this garage by my friend and they were brilliant. First class service, clean depot and staff very helpful. Would definitely use again. 28/04/09
A regular customer, having used Ability many times before. I travel 40 miles to this garage as it is the only one that I trust. Always had great service and price, staff are helpful and honest. 06/05/09
Being a female motorist, I am always wary about taking my car to be repaired. This was until I went to Ability- they make me feel at ease and take time to explain everything to me. 30/04/09
The way a garage should operate. Recommended by a friend, as I am new to the area. Wouldn't go anywhere else. 01/05/09
My husband and I have used this garage for years since he died eight years ago. They have been a blessing to me regards my car, any little problem no matter how small they explain and help straight away. I am very confident with them, all staff very kind and wouldn't go to any other garage. 11/05/09
I would definitely use Ability Tyres again. The staff are very friendly and helpful. They explain everything fully and make you feel as if nothing is too much trouble. 05/05/09
Always very efficient. 20/04/09
   
 
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